Designer – IBM Garage – Summit 2022
Introduction
The IBM Garage was created in 2014 to help clients adopt IBM Cloud. The Garage team’s ability to accelerate business value for its clients has proved so successful we expanded steadily and now cover a large portion of IBM’s worldwide portfolio. An IBM client recently described their experience with the Garage team saying, “it felt like working with a highly agile and creative startup, but at the same time we had full access to the competence, quality, and scale of IBM.
”How We Work"
As an agile technical pre-sales team, we help our clients transform their business. We work directly with our customers in small teams of cloud engineers, data engineers, data scientists, solution architects, designers, and other experts to co-develop real business solutions. The teams operate in a particular business domain, under a Client Technical Lead, with long-term experience and a deep understanding of our clients’ technical needs. We involve the client in the experiential process and co-creating solutions side by side.
Our Garage Designers connect the dots between our clients’ abstract vision and technical requirements. Facilitating client sessions will account for 70% of your time and the remaining will consist of UI/UX design for enterprise software. You will be at the center of leading our clients to identify the technical business challenges and opportunities; prioritizing the most critical; aligning on next steps; and preparing the IBM team to accelerate their business goals.
You can learn more about the Garage Method here: www.ibm.com/garage/method
And about design across IBM here: wibm.com/design
Your Role and Responsibilities
The Garage is a collaborative resource, and we grow by sharing our experiences. We expect you to demonstrate a growth mindset and to keep learning – contributing what you learn back to our practice. You will be part of the IBM design ecosystem, which is the largest design consultancy in the industry.
Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is customized – sometimes in “real time”. When your team is asked to work on a client project, you will participate in determining the right fit between the client and the Garage, and best approach for the workshop.
When it comes to workshops, a Garage Designer incorporates three roles: Facilitator, Consultant, and Designer.
- As a Facilitator, you will set up the logistics and customize the materials. You will be responsible for running the meetings, ensuring the team stays on track, and keeping a high-level view toward a successful outcome.
- Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.
- As a Designer, you’re advocating for the end user’s needs and positive user experiences.
Following a workshop, you may create designs for a Proof of Concept, a demo, or a Minimum Viable Product (MVP). Currently we use Sketch for wireframes and InVision for clickable prototypes. You may also be engaged in information architecture, research, or evaluation.
The engagement is successful when it has guided clients through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.
For this Garage Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.
IBM Summit Program + Technology Garage Training
During the dedicated development program, we provide extraordinary training in technology and industry solutions, highlighted with shadowing opportunities, and consultative sales experience through a combination of classroom, online resources, hands-on field experiences, and structured mentorship We will equip you with the knowledge and skills needed to make an immediate impact and achieve individual growth as a leader.
Summit opportunities are available in one of 7 metro regions: Atlanta GA, Boston MA, Chicago IL, Dallas TX, New York NY, San Francisco CA, and Washington DC.
Summit Training requires up to 10% travel.
Up to 50% travel (post-Summit training) required as part of Garage customer projects
Summit2022
Required Technical and Professional Expertise
- Bachelor’s or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training (MUST HAVE OBTAINED DEGREE BY PROGRAM START)
- Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
- Demonstrated ability to understand complex technical problems
- Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
- Demonstrated ability to work in a client facing environment
- Strong professional verbal, written, and interpersonal skills
- English: Fluent
Preferred Technical and Professional Expertise
- Attained a Design Thinking or Design Sprint certification or comparable expertise