Student Support Advocate

The Student Support Advocate serves as the first point of contact for new students when they enter Student Success Hub Advising and Orientation (Student Center in Haverhill; Dimitry in Lawrence). They are guides to their peers and classmates, with the explicit goal of helping other students have a positive, supportive experience at NECC.   

Student Support Advocate’s typically work in 2-4 hour shifts scheduled around their class schedule. Work will take place on both the Haverhill and Lawrence campuses. The Student Support Advocate position runs for the entire academic year (September – May) with the option to work additional hours during school vacations and the summer semester. 

·        Staff the “greeting desk” in Student Success Hub Advising and Orientation in Lawrence and/or the Haverhill.

·        Greet everyone who enters the office, and provide directions as needed

·        Answer questions regarding location of services, names and/or locations of faculty and staff, and provide information about hours for services

·        Answer basic knowledge questions about processes such as applying to NECC, orientation advising and registration, and making appointments with service offices

·        Provide short tours as needed

·        Help with technology onboarding as needed

·        Assist with registration once and Academic Plan is made with the Student and Advisor.

·        Be visible and positive at all times to ensure students and other visitors feel welcome at NECC

·        Currently enrolled in 6 credits at NECC

·        In good academic standing

·        Able to work independently and in a small team

·        Good customer services skills; Spanish/English bilingual is preferred but not required

·        Arrive to scheduled shifts on time and ready to begin work.

·        Remain professional at all times during shifts.

·        It is fine to bring homework to your shift but do not anticipate that you will use this time to study.

·        If you will be late or absent please alert your supervisor as early as possible (preferably 24 hours in advance).

·        Student Support Advocate will receive a semester-long work schedule that includes hours and locations; upon receiving your schedule, it is your responsibility to keep track of when and where you need to be each day, and to eliminate conflicts in your schedule. 

·        Student Support Advocate is expected to check their email regularly and to reply to emails from their supervisor in a timely manner (preferably within 24 hours).

·        To receive a tuition reimbursement waiver, students must meet all of these expectations.

Student employees are paid on the same schedule as all NECC employees (every other Friday).